I just started to read this very interesting thread so I started at the beginning and encountered something that upsets me. So I am backing up a bit.
I object to personal attacks and dumping (a psychological term referring to behavior such as Bill asks Mary to pick up some milk on the way home, and Mary responds with "you always/never xxxxx pick up milk/ take out the trash/ help with the children and you are out with the boys every Thursday and don´t forget the time you were mean to Aunt Mathilda!!!!!"). That is dumping! What makes it dumping is not only the negativity, not only the personal nature, but the global nature of the criticism (example: "usual heifer dust"). One is attacking the person morally, rather than the idea or position factually.
Tom´s contribution, for example, may have been very critical but it is at least formulated as a concrete complaint about a particular external incident in which a salesclerk is defensive. Tom implies it is both frequent and widespread and for Tom it is worthy of mention because it constitutes an unnecessary and self-destructive cultural response to criticism of poor performance. To act this way is after all to add insult to injury--not something one expects the far-sighted service professional to want to do to the customers who pay his salary.
All these things--the pattern, the cause, the consequences, the frequency and how widespread something is in Denmark compared to other places--all these are empirical questions which can address legitimate topics. These are not dumping on another forum member.
And let us take a step back and ask ourselves what is going on. What is the principle illustrated by dumping? That impersonal criticism is bad, but personal, global put downs à la "The usual heifer dust" are ok? To read about what is purportedly irredeemably wrong with another member is to witness an attempt to silence a person. Whatever might be mistaken or wrong is still unresolved.
Is Tom for example mistaken? Fine. Other of us may have had more fortunate encounters with service employees, whether private or public. In that case I would be glad to hear about THAT. It is still out there, waiting for discussion and correction. I would welcome some concrete counter evidence to reassure me that the dozens of similar incidents I have lived through during the past 15 years are really just a dreadful run of luck. It would be a service.
And, it is perfectly possible, and far more effective, to do us this service and enlighten us all by staying on topic, staying concrete and staying courteous.
Edited by littlemermaid - 01 Aug 2010 at 12:32am